I registered this kind of premium services that BCA (Bank Central Asia is one of the largest network Bank in Indonesia) has offered to some customers. And today 15 August 2005 I have been asked to give some more unfilled information that it should be filled at registration form. I thought on my last visit was all of forms is filled out. I think customer service lady must have forgotten to ask me to fill this form. Anyway it was not a problem at all actually. But then I have a bank transfer had to be made today. It was a RTGS (Real Time Gross Settlement) transaction to BII. After finished filling up all forms, the lady just give me queue number and it was 42. So it was 36 is the last queue number that served at that time. Man, all customers seemed really taking their time. From what I observed that they have already 4 tellers which is is more than usual queue but they dont have non-cash teller only. Each customer would take probably about 10-15minutes to be finished serviced. That it left me about 30-60 minutes waiting then. BCA Prioritas has been selected as premium banking, we have different room where place all customer service and tellers. The room itself is air conditioned and they provide tea, coffee, cakes (it was bolu kukus that day), news paper, bloomberg TV and some more hospitalities. But really for me thats all not I really wanted. I want to be served properly and quickly. It is pissing me off when I had to queue long to get some services. Bank needs our money, customer money so I cannot take the reason for long queue to have a service.
Then something came up in my mind, coz I have TAPRES account so this Bank has a separate line queue for TAPRES only. I had to go down to 1st floor from 5th to see if this queue line is long as well. When I reached the line it was only 1 person who was already in teller. So this is much better I think because I thought it would be take about another 2-3 minutes. Then right 2 minutes this guy left from teller and my RTGS Transaction only took about 3 minutes time. Then finished.
So much for BCA PRIORITAS.... maybe today is not my day :)