I have converted Mentari number to Matrix at 27th July 2005. Everything went smoothly till 11th August 2005. Suddenly all outgoing call cannot be done. Including SMS as well. So I guessed the operator barred all outgoing call. Then I will have to suspect that I haven't pay for July billing, but when I came to INDOSAT Cust Serv that theres some stupid things that IM3 done so they block all outgoing call and SMS. The lady said that it was because from authorization division hasn't proof my account for this convert. And they tried to call my Flexi all time and cannot get thru. If they think clearly that if I am out town how can I get the Flexi signal on ??? Why did they not call my MATRIX # ? It was with me all along.

And 222 is supposed to be INDOSAT call center. But when you dial 222 its hard to get someone to answer your call and solve the problem. It happened to me too. After few hundreds dials told me they are all busy finally I could talk to a man at call-center. Funny thing that the lady sound keep telling us that Indosat serving 24hours for this 222 call center. Then stupid things happened again this man cannot solve and give a solution/reason why my number get barred. He said that I had to go Indosat Cust. Service at BEC Bandung.

I was in Jakarta and I had to go long way to Bandung to furnished this thing. Fortunately I had to go back to Bandung at next day. But this unpleasant things from Indosat still bugging my mind. How can be INDOSAT such a big operator would have this kind of poor customer services ??? I just cannot understand... Do you ?